Patient Satisfaction

What your patients think and report about your care now directly affects your bottom line. We'll work with you to come up with innovative ideas about improving the patient experience, which can lead to improved patient satisfaction – and better HCAHPS scores.

At Ginkgo, we understand the importance of patient satisfaction. But we also understand that providing the best possible care doesn't always lead to satisfied patients – at least not to patients who will give 9s and 10s across the board on HCAHPS surveys. We know you must strike a balance between giving patients what they want and treating them as you know you should, and we're here to help.

With the advent of healthcare legislation, including the Patient Protection and Affordable Care Act (PPACA), patient satisfaction can directly affect your hospital's bottom line. And in an age when Medicare and Medicaid reimbursements are already low, you can't afford a reduction. Unfortunately, without scores that average 7 or above, your reimbursements will suffer.

If your patient satisfaction scores aren't what you want them to be or don't reflect the excellent care you provide, we can help. From making ER wait times seem shorter – and more bearable – to helping patients feel like a valued part of their healthcare team, we've got ideas we'd love to share with you.